If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the photos or a video of the defective or damaged item in 7 days. Return defective or damaged item received Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you. (except for items defective, damaged or missing upon received ). (2)When returning your package, please make sure the item is in good condition with all accessories inside. (1)Contact us with to get a return shipping label, submit order no.,a clear picture or video and shipping packaging to confirm your return is accepted. (3)Return is not accepted when damage is caused by unauthorized maintaining, misusing, collision, negligence, abuse etc. (2)Return accepted for unsatisfactory, unopened & unused Items within 30 days of your receiving, but it must comply with the rule5, rule6. (1)Return accepted if item is defective, damaged upon received or missing items, wrong items or incorrect & non-compatible packages sent, learn more at rule3, rule4. If you need our help, please contact us to let us know your situation. We have been actively helping customers deal with various difficulties. Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures or other causes. Shipping time will normally cost 4-8 business days. Please note that this does not include holidays and weekends. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Take pictures of the damaged items and packaging Keep the damaged packing materials for inspection Note it clearly on the delivery receipt before signing If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following: Transfer cargo needs more time.ĭamaged/Missing/Lost Items - Common Carrier However, we can not promise products customers want are in stock every time. Customers will get their items in 5-10 business days. Normally, we will ship the product customer ordered from the nearest warehouse. Shipping partners- USPS, UPS, FedEx & DHL company. We will ship your order as items become available, so there are times when you will receive multiple shipments. So far, MOSTPLUS would pay for USA shipping charges.Įxcludes: Alaska/Hawaii, APO/FPO, US Protectorates, Africa, Asia, Central America and Caribbean, Europe, Middle East, Greenland, Canada, Mexico, Saint Pierre and Miquelon, Bermuda, Oceania, Southeast Asia, South America, PO Box If the carrier is unable to reach you, they may not be able to deliver your items. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If anything happens with your shipment, we will need the best way to get in touch with you. Include an accurate phone number when placing an order online. Make sure your shipping address is correct.īusinesses run out of a residence will be considered a residential address and charged as such for any delivery. To keep shipping costs as low as possible and provide you with the best possible service here are some tips when checking out online: As a professional manufacturer of Auto Parts, MOSTPLUS keeps improving the services in accordance with the concept to safeguard the security of auto service to better satisfy the customer’s needs and demands. We work tirelessly to get the products you need to your door as quickly as possible.
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